I don't feel that they have offered a service of any value. No fuss, no hassle, great communication, and (in my case) from order placement to delivery it took less than a week - and my new car is excellent - just as described! I raised the scratch and was told they’d get back to me after receiving photos. They were amazing with communication. They sent me photos and the car looked immaculate however upon delivery, the inspection showed quite a noticeable Scratch. My partner is now considering using them.Excellent service. I appreciate sometimes things go wrong but they do not seem to want to do anything to help or make any goodwill gestures for my hassle and monetary loss I have incurred.
Tried to tell me its mentioned in the T&C etc etc. Save yourself some time and go to a dealer where you can actually speak to someone.
Later that day they then called me back to say they had sold the car to someone else. I am still dealing with the customer care team to get this sorted but I don't hold out hope this will be any time soon. Though I’d missed the deadline for the NHS staff discount they still offered me £200 off the Warranty as a good will gesture. I would definitely revert back to the traditional method of buying a car next time!Bought an X1 from these guys 18 months ago and it has been a real lemon.
I engaged their assistance in purchasing me a car from a Kia dealership.
The car finally arrived but the driver did not call me to say he was an hour away so got a call whilst at work asking where I was! I paid a holding deposit via PayPal to “secure the car” when speaking to the sales team for the first time they informed me I hadn’t paid. The delivery was smooth and on time and the delivery driver very helpful and polite. Then they called me up trying to sell me another car. You can choose to return the vehicle before you have finished paying it off, but may need to pay a settlement fee and will not take ownership of the car. Shout out to kamar for making the first half of the process as quick as possible,Bought a new (Second-hand) car through Buyacar and it was a not a so straightforward process for me, lots of niggly problems but expertly sorted out all the way by a well knowlogable team, easy enough forms to fill in, questions answered all the way, car delivered exactly when it was arranged etc, well done buyacar,Thanks for all the help ..Steve.An excellent service. Did some research by speaking to people i know and found out that's how they do business. This all sounded very promising. Whether buying outright or taking one of buyacar.co.uk's affordable monthly payment plans, they've travelled the UK for the best deals - so you don't have to. The most common issues with Buyacar are around customer service, which is not as good as expected by some customers. Upon arrival I noticed a buzzing noise with the car that was really annoying. What I was offered did not meet the spec that I was looking for and I received an e-mail from BuyaCar (Daniel) to say that I would receive full refund.
On paper it should work really well and in the first instance it did. When the car was delivered the driver was on time and rang beforehand and even though he couldn’t physically show me round because of covid he talked me through all the features. Do you agree with BuyaCar.co.uk’s star rating? We now have a car and are happy customers Thanks both would definitely use Buy a Car again. Free delivery and warranty for key workers was a fantastic deal and a real help for me as I needed the car to continue getting to work.Smooth process, stressfree, and ended up with a great car!
Cannot fault the sales or customer service 5 with special thanks to Erica for all her help. However i must say the sales team you first deal with are very hard to get in contact with.
They were really responsive after I posted my review - rang within the hour and repeated follow up calls of reassurance - Sam was great in finding us an alternative when our first option fell through and making sure the process went smoothly. However, a delivery date was set a couple weeks in advance, not as soon as I would have liked but I appreciate times are strange at the moment and taking a bit longer than usual. All the details of the car were sent to me promptly and they answered any queries quickly and fully. The car was exactly as I had choosen, clean, and in great order. The team at Buyacar answered all my queries in good time and with professionalism, no waiting around, no pressure to buy, no hassle, just honest open advice.
Find your next used car on AutoScout24. Car came in good condition however buyacar guarantees at least 6 months service and there was no service done at all. They call me up the next day saying sorry but the car was priced wrong. Once I received my car I had a minor issue which was fixed within the week. Buyacar has a consumer rating of 1.67 stars from 9 reviews indicating that most consumers are generally dissatisfied with their purchases. VERY HAPPY WITH THE CAR.Only the latest review will count in the company's TrustScore.© 2020 Trustpilot A/S.
Shop new & used cars, research & compare models, find local dealers/sellers, calculate payments, value your car, sell/trade in your car & more at Cars.com. Overall communication was very poor, i centrally wouldn’t use them again.Very slow service, from initial enquiry to actually speaking to a sales agent took 8 days, and then another 7 days to have any sort of reply about my application, at that point i had already purchased a car. I was offered more than other car supermarkets. No reply to emails calls took forever to be answered..Deceitful, fraudulent outright criminal business practise!Saw the car online.
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